Terms & Conditions
Orders can be placed online or phone for delivery in the UK. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust the prices in the event of a change in VAT rates. Customers are entitled to a full refund if this is not acceptable.
The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.
12 Month Warranty
All products are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee. We have a no hassle returns service for any faulty or unwanted products, please see our returns page.
For orders made from the UK or the European Union. All product prices shown include VAT at the 20% Rate.
All orders that you place on Pillowtalk.co.uk will be subject to acceptance in accordance with our Terms and Conditions. The confirmation stage of the checkout process sets out the details of your order. Following this, we will send you an order acknowledgement e-mail detailing the products you have ordered followed by your invoice. Please note that this e-mail is not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.
Discount Codes & Promotions
Only one voucher code can be used per transaction and we regret that we cannot retrospectively apply a voucher code to your order. If you place an order without correctly applying the promotional code, or if you receive a voucher code through a marketing email or a social media promotion after you have placed an order, we are not able to reimburse you, regardless of how recently the order was placed. If you believe that you have a valid promotional code that is not working, please contact us so that we can investigate this. We cannot accept any promotional codes after their stated expiry date.
Please note: discount vouchers cannot be used by trade customers or those with an existing discount arrangement.
We do not offer price matching for items in sale events, promotions or in the event of a price reduction.
For delivery information regarding shipping costs, timescales, dispatch and tracking please see our delivery information page. We strive to offer the best delivery service available by using three couriers with whom we have had a good working relationship and provide the best value for money. In the unlikely event of your goods being delivered faulty or damaged, please see our hassle free returns policy.
Pricing, Availability, Product Images & Descriptions
Whilst we try and ensure that all details, descriptions, images and prices which appear on Pillowtalk.co.uk are accurate, errors may occur from time to time. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices displayed on the site are inclusive of VAT at the prevailing rate.
Please note, due to limitations with our system, bundles are excluded from all promotions with the exception of certain discount vouchers, which may be used in addition to bundle savings.
When you go through to the checkout page of our website you will be viewing a secure page to make your payment as safe as possible. We have a secure certificate from VeriSign which is encrypted with 256-bit encryption. We accept the following payment methods: Credit/Debit card (excluding Amex & Maestro), Paypal, Google checkout and bank transfer. Your desired payment method can be selected during the checkout process. There are no additional charges from us for using any of the above payment methods. When paying by credit/debit card your details will be checked and authorised by Sagepay, our third party payment partner. Once you have completed the order online Sagepay will check for available funds, billing/delivery address details and fraudulent activity. Sagepay will issue a report to ourselves, only then will we send the order for processing. If the payment fails the Sagepay checks for any reason we reserve the right to cancel the order. If you select to pay by Bank transfer then on receipt of the order we will send you a proforma invoice with our Bank details. The order will only be dispatched on receipt of the payment into our bank. If you select to pay by either PayPal or Google checkout you will be redirected to their secure payment page. You will be asked to enter your login details and then to complete the payment please follow the on screen instructions. Once the payment has gone through you we will redirected back to Mail Order Online Ltd order acknowledgement page.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found atwww.hmso.gov.uk. We make it easy for our customers to return faulty, damaged or unwanted goods. Please visit our returns policy page for full details.
Ownership of Rights and Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. All rights on this website are owned by Mail Order Online Ltd. The website is for personal and commercial use. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Mail Order Online Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Mail Order Online Ltd liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Electricians and Installers
Please test and check all items are in full working order before installation. Please do not book an electrical contractor until you've received all your items and you are happy with them. Mail Order Online LTD cannot be liable for any losses caused by delayed delivery, pre-booked electrical installers and hiring of installation aids.
Law and Jurisdiction
These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.
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